Planbox offers seamless integration with Zendesk; online help desk. This integration adds extra functionality within Planbox saving you time from clicking and toggling between tabs.
From Planbox, you can:
- Create an item from a Zendesk ticket and link to it.
- Search for items by Zendesk ticket number.
- Sync files attached in a Zendesk ticket to an item in Planbox.
- Change a Zendesk ticket’s status to open, pending or resolved.
From Zendesk, you can:
- Create a Planbox item from a ticket.
- Access a Planbox item from the ticket it’s linked to.
Important: If you were using the old Planbox Widget in the classic version of Zendesk, please note that we’ve stopped providing updates and support for that version. To benefit from all the new functionalities in the updated integration, please consider switching to the new Zendesk.