SnapEngage Cases in Planbox
Once activated, you will see a new tile on the Work page called User Feedback. When a new case is created in SnapEngage (either through an email or chat), a new user feedback is automatically created. Click on the tile to open User Feedback. There are listed all SnapEngage cases.
From here, you can either create a new item from the SnapEngage case, or delete it (this deletes the reference Planbox has to the case). You can even link a feedback to an item. To do so, simply drag and drop the feedback.